Overview

At Hispanic Business Association Inc, we want you to be completely satisfied with your membership. We understand that sometimes things do not work out as planned, which is why we offer a straightforward 30-day refund policy for membership fees.

Eligibility for Refund

You are eligible for a full refund of your membership fee if:

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to admin@explorecolumbiacounty.live with the subject line "Refund Request - [Your Name]"
2. Include the following information in your email:
   • Your full name as registered
   • Email address associated with your membership
   • Membership tier (Starter, Professional, or Enterprise)
   • Date of purchase
   • Reason for requesting a refund (optional but helpful)
3. Wait for confirmation - We will acknowledge your request within 2 business days
4. Refund processing - Once approved, your refund will be processed within 5-7 business days

Refund Processing

Once your refund request is approved:

• Refunds are issued to the original payment method used for purchase
• Credit card refunds typically appear within 5-10 business days, depending on your card issuer
• You will receive an email confirmation when your refund has been processed
• Your membership access will be terminated upon refund approval

Non-Refundable Items

The following are not eligible for refunds:

Event Cancellation Policy

For paid events and workshops:

• Full refund if cancelled 7+ days before the event
• 50% refund if cancelled 3-6 days before the event
• No refund for cancellations less than 3 days before the event
• If we cancel an event, you will receive a full refund or credit for a future event

Membership Downgrades

If you wish to downgrade your membership tier instead of cancelling entirely, please contact us at admin@explorecolumbiacounty.live. We can process a downgrade and provide a prorated credit toward your new membership tier. Downgrades take effect at your next renewal date.

Questions?

If you have any questions about our refund policy or need assistance with a refund request, please do not hesitate to contact us. We are here to help.